Get help with an IT issue.

Name the device, account, location, or service involved. Include who is affected and when the problem began so we can follow up with the right questions.

For an urgent disruption

Call us if people are blocked from doing time-sensitive work. For other requests, email us with the affected system and location.

832-767-9049

What stopped

Name the app, device, room, or connection that is not working.

Who is affected

Include the location, team, or number of people who are blocked.

What changed

Mention recent moves, updates, power events, or network changes.

Support details

Give the team a useful starting point.

Send the details of your issue to our team. For urgent disruptions, call 832-767-9049. Please do not include patient information, passwords, or other sensitive details.

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Talk through the systems your team relies on.

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